Students should first approach their instructor when a concern/complaint arises. If the matter is not successfully resolved the student then escalates the concern/complaint to the VP of administration. If no resolution is met then the student then completes a written complaint report addressed to the President of AGA Academy.

After receiving the formal written concern/complaint, a meeting will be arranged which requires the attendance of the student, respective course instructor, VP of administration and AGA Academy president.

If the student requires oral representation, the student is allowed to bring an advocate of their choice and will be attending all stages of the concern/complaint process.

The proceedings and outcomes on this meeting will be recorded.

Upon review of the concern/complaint and all other relevant information presented, a decision will be made. It will be communicated to the student in writing within 15 business days following the meeting and will outline the reasons for the decision.

AGA Academy will maintain a record of all concern/complaint meetings for the period of 3 years from the date of the decision.